We're taking a look at some of the things I've learned over 2020 with a little bit of 2020 hindsight. In this session, I'm going to cover the importance of building trust. Lincoln Chafee, the American politician said, “Trust is built with consistency.” Very true, but I would add transparency and integrity.
As a leader, when you don't have trust, or haven't created an environment of trust for your team, things move slowly. With low trust, you experience low productivity and even toxic environments. Often when there is no trust, that gap is filled with fear.